Refund Policy

Eligible merchandise

We accept qualifying returns of new defective and non-defective items and also accept exchange requests. Contact us within 30 days after delivery. A preference change or wrong option can qualify when the goods are unused and in original condition; damage, defects, missing parts, wrong goods or a material description mismatch may also be reported.

Ask for approval first

Send bipexiba149@gmail.com the order number, checkout email, reason and requested outcome. Keep all packaging and components and include photos or video for a product issue. Wait for approval, the correct destination and mailing instructions; the public correspondence address is not automatically the returns warehouse.

Mailing and resolution

A free prepaid label for an eligible postal return is included in the original parcel. Use it after approval, or ask for help if it was absent or lost. No restocking fee is charged. Exchanges depend on review and stock. We process or initiate an approved refund to the original method within 10 days; financial institutions may take longer to post it. Non-excludable legal protections continue.